Our services

From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.

Scheduling Optimization

We provide assistance in training the front desk staff to ensure a smooth and efficient scheduling process for patients and the availability of the physical therapist. Our aim is to optimize the physical therapists' schedule in order to maximize the number of daily visits and potential revenue. By effectively managing the scheduling, we help eliminate any gaps in patient appointments and ensure that the physical therapist's time is utilized to the fullest. This not only benefits the patients by minimizing wait times and maximizing their access to therapy sessions but also helps in generating higher revenue for the clinic. Our dedicated team works closely with the front desk staff to implement strategies that result in a well-organized schedule, ultimately enhancing the overall workflow and productivity of the clinic.

Implementation of Key Performance Indicators

In order to improve the key performance indicators (KPIs) for our front office staff, we need to focus on enhancing the conversion rates of new patients, increasing the number of arrived visits, and maximizing the copay collections. By implementing effective strategies and training programs, we can ensure that our front office staff has the necessary skills and knowledge to attract and convert new patients. Additionally, we should streamline our processes to ensure that patients are able to easily schedule and attend their appointments, thus increasing the number of arrived visits. Moreover, we should provide our staff with the necessary tools and resources to efficiently collect copays from patients, ultimately improving our overall revenue. By prioritizing these KPIs and investing in our front office staff, we can enhance our performance and achieve greater success in providing quality healthcare services.

Front Desk Staff Trainings

Our front desk trainings are designed to foster a positive and goal-oriented office culture. Through these trainings, we aim to educate our staff on the various challenges that may arise in the office and equip them with the necessary skills to overcome them. Our primary focus is on customer service, as we believe that delivering an exceptional customer experience is crucial in ensuring that patients are inclined to return to our physical therapy services. By instilling a customer-centric approach in our staff, we strive to create an environment where patients feel valued and cared for, ultimately leading to increased patient satisfaction and loyalty.

EMR Integration

If you are interested in discovering a new electronic medical record software, we are here to assist you with the seamless integration process and provide support in creating a comprehensive training manual for your front desk team. With our expertise, we can ensure a smooth transition to the new system, allowing your staff to adapt quickly and efficiently. Our team will guide you through each step of the integration process, ensuring that your medical practice can fully utilize the benefits of the new software. Additionally, we will work closely with your front desk team to create a tailored training manual that addresses their specific needs and helps them become proficient in using the software. With our assistance, you can confidently embrace this new technology and enhance the efficiency and effectiveness of your medical practice.